TERMS & CONDITIONS
All back-orders will be held open until product is completed. At that time we will confirm shipment and delivery.
As a convenience, payment for invoices will be accepted via VISA, Master Card, or American Express.
Brilliance LED will file claims for lost or damaged shipments provided that the following guidelines are met:
•Shipments must be inspected thoroughly upon arrival.
•Damage or Shortage on truck shipments must be noted on the delivery receipt at time of delivery.
•Damage, product discrepancy, or shortage must be reported to Brilliance LED within 72 hours after delivery by
faxing a copy of the signed delivery receipt to our customer service department at (480) 575-0078.
Brilliance LED will not be responsible for lost or damaged product if these guidelines are not followed.
Drop shipments to your customers are available at an additional $5.00 charge. All standard terms and conditions
All PO’s will be shipped FOB, via UPS or US Postal utilizing the current shipping rates. Any order of $250.00 or more
will be shipped UPS GROUND or US Postal PRIORITY (flat-rate packaging) free of charge. Any special requests for
expedited orders (UPS Next Day, 2nd Day, 3 Day Select or USPS Express), and those that do not meet the minimum
of $250.00 will be prepaid and added to invoice.
All LED products are subject to change as technology changes. Brilliance LED will keep our customers informed of any
•New, prospective distributors must complete our Distributor Application and email a copy to
firstname.lastname@example.org. Once received, it will be reviewed by Brilliance LED and you will be notified within 72
hours of approval or denial.
•If you meet the criteria of a distributor, your initial order can be processed prior to the approval of the Distributor
Application; however, any order, prior to approval, must be paid by credit card prior to shipping.
•Brilliance LED only sells products to distributors who have completed the Distributor Application and received
approval. We do not sell direct to contractors or homeowners.
PO’s will be filled promptly. PO’s received for non-stock items will be manufactured to order.
Returns for products that were shipped correctly are subject to a 25% restocking charge; corresponding credit memo
must be used within 6 months. No cash refunds will be issued.
CUSTOM ORDERS: Custom products are final and are not eligible for returns, exchanges, changes or alterations.
All custom items are non-returnable and non-refundable. Custom items include Fully Assembled Strip Light in custom
lengths, specialty lamps, etc.
Stock Rebalancing Program:
Brilliance LED’s policy on stock rebalancing is designed to help distributors rotate out slow moving stock with higher
volume stock and is available anytime throughout the year. Product must be exchanged within 2 years of initial
purchase; any product that has been on your shelf for over 2 years will not qualify for SRP. Product being returned for
refresh will be replaced by a corresponding order of twice the value; corresponding credit memo must be used within 6
months. No cash refunds will be issued. It is also the distributors responsibility to cover the cost of shipping old product
back to Brilliance LED. Custom orders are not eligible for SRP. Product will be replaced at current replacement value.
Please note that obtaining an SRP number does not guarantee the acceptance or refund of returned items. Once an
SRP number is assigned, it is valid for 15 days. Failure to return the product within 15 days annuls the SRP number.
Once the product has been received at Brilliance LED, it will be inspected and a notification of receipt & credit status
will be emailed to the person remitting the SRP. The credit will not be issued until a Purchase Order is received for 2
times the current replacement value of the returned products. If a Purchase Order is not received within 15 days, a 25%
restock fee will be deducted from the current replacement value of the returned items and a credit memo will be issued
to the Accounts Payable email address.
**An SRP number for generation 4 lamps will only be issued as long as we currently have them in stock to sell. Once
we have sold out of generation 4 lamps they cannot be returned for credit in order to purchase generation 5 lamps.**
No products are to be returned without prior written authorization from Brilliance LED, including an RGA number.
Buyers are not to assume settlement and Brilliance LED will not be bound via deductions from remittance due. In
addition, Brilliance LED will not assume responsibility for claims arising from improper installation, abuse or damage to
the product made during installation of the product or by the ultimate end-user. The return shipment is to be freight prepaid
by the buyer. All material must be in salable condition and of current design. Brilliance LED will not be responsible
for products returned without proper authorization or identification.
Brilliance LED will strive to give 30 days of notice regarding any pricing changes.
Terms of Payment:
•Varies based on credit history and sales volume.
•Finance charge of 1.5% per month will be applied to past due balances.
•If you have past due invoices that reach 30 days beyond your credit terms, your account will be put on hold until it is brought current.